一、应用场景
在国际版zoho账号中可以配置双因素验证，例如选择手机短信验证方式，但是无法收到短信时，需要提供以下信息，以便研发帮您处理。
二、提供信息
1、 zoho账号的用户名和注册的邮箱地址
2、账号创建时的IP地址
3、平常访问账号时所在的国家和地区
4、最近一次更改密码的日期/时间
5、创建账号的时间
6、最后一次访问账号的日期/时间
7、注册时选择的Zoho产品名称
8、Zoho账号绑定的手机号
9、访问次数最多的Zoho服务名称
10、是否开启了双因素验证，如果开启了则提供验证的模式
附： 英文原文
What is the Username and the registered email address of your Zoho account?
From which IP address was the account created?
Country and Region from where you generally access your account?
When was the last time/date you changed the account password?
When did you create this account?
When was the last time/date you accessed that account?
Please mention us the service for which you signed up with Zoho
Mention us the mobile number that is added under the account.
What are the Zoho services that you have accessed most?
Please mention us the TFA mode that you have added under your account.