orgId = "41071068";

//获取工单信息

ticketdetails = zoho.desk.getRecordById(orgId,"tickets",id);

//从工单信息中获取客户的邮箱地址

contactemail = ticketdetails.getJSON("email");

//批量回复时调用的模板id

templateId = 7326000000007107;

//通过连接器调模板

Render = invokeurl

[

url :"https://desk.zoho.com.cn/api/v1/templates/" + templateId + "/render?entityId=" + id

type :POST

connection:"zohodesk"

];

//Map赋值，固定格式

Mappy = Map();

Mappy.put("to",contactemail);

Mappy.put("content",Render.getJSON("body"));

Mappy.put("contentType","html");

Mappy.put("fromEmailAddress",temail);

Mappy.put("channel","EMAIL");

//通过连接器模拟手动回复的效果，生成一个回复的线程

sendreply = invokeurl

[

url :"https://desk.zoho.com.cn/api/v1/tickets/" + id + "/sendReply"

type :POST

parameters:Mappy + ""

headers:{"orgId":orgId}

connection:"zohodesk"

];