1、示例场景：处理工单时能够查看到CRM中的订单信息

2、实现方法：将CRM订单号手动填写到工单自定义字段中，保存后触发工作流调用下面的函数抓取CRM信息

函数样例：

//获取desk工单信息

t = zoho.desk.getRecordById("41071068","tickets",id.toLong());

//获取订单号

oid = t.get("customFields").get("订单号");

//在CRM中搜索订单信息

orders = zoho.crm.searchRecords("Orders","(order_number:equals:" + oid + ")",1,200,"crm");

for each  order in orders

{

//定义变量

sumk = "";

sumi = "";

sums = "";

//获取CRM订单系统id

orid = order.get("id");

or = zoho.crm.getRecordById("Orders",orid,"crm");

pds = or.get("product_details");

//获取产品明细子表单信息，并进行拼接

for each  pd in pds

{

kw = pd.get("commodity_display_name");

inv = pd.get("commodity_repertory_sku");

sales = pd.get("commodity_sales");

sumk = kw + "," + sumk;

sumi = inv + "," + sumi;

sums = sales + "," + sums;

}

//信息赋值

m = Map();

m.put("产品关键字",sumk);

m.put("库存SKU",sumi);

m.put("销售负责人",sums);

mc = Map();

mc.put("customFields",m);

//更新工单

res = zoho.desk.update("41071068","tickets",id.toLong(),mc);

info res;

}